Secure payment of your online reservation
VISA and MasterCard have developed a system for making secure online purchases. The secure e-commerce payment system requires the issuer of the card (bank, savings bank, or other entity) to identify the cardholder before authorizing payment via Internet.
is registered with this security protocol and hence, once all products to be purchased have been selected and all other subsequent data has been introduced relevant to said purchase, a window that connects to the banking entity opens and requests identification.
Your debit or credit card's data and your password are protected by the security system (via SSL protocol with https connection) from the moment of their entry and shall at no time be provided to our company.
Once the bank has verified identification, will receive confirmation that the cardholder has completed the transaction satisfactorily and will complete the order. If card identification is not correctly completed, the banking entity informs of this fact and the order is cancelled with no charges whatsoever made to your card.
What is 3-D Secure?
3-D Secure is a security service that protects against the unauthorized use of your MasterCard or VISA. It is a simple system given that there is no need to obtain a new debit or credit card, nor download any additional computer applications, nor pay any additional fees whatsoever. “MasterCard SecureCode” or “Verified by VISA” execute additional steps for authentication so as to protect your account from unauthorized Internet users. If you wish to learn more regarding the 3-D Secure payment system, click on MasterCard SecureCode or Verified by VISA.
Payment via PayPal
Payment may also be made via PayPal. To be redirected to PayPal upon completion of your order, you must simply select PayPal as the form of payment.
If you are a PayPal customer, you can confirm payment by introducing your user data on the PayPal website. If you are a new user, you may begin your session as a guest or open a PayPal account to complete payment.
Your order will be shipped once payment has been received. Normally, payments via PayPal are completed within minutes.
If payment is made via PayPal, you will always receive confirmation of your order. Bear in mind that errors can occur when processing your order on PayPal's website.
If you should wish to return any items, the amount will be returned to your PayPal account. You will then be able to decide if you wish to use this credit directly through PayPal or if you prefer to have it transferred back to your bank account. These options can be managed via your PayPal account.
Payment via bank transfer
If you choose this method of payment, once the order is completed you will receive a confirmation e-mail with our bank account information. If this does not occur, please check your spam filters or call our Customer Service department free of charge.
Once your order is completed, we will hold those items included in your order for a period of 10 days, and once payment is received, we will proceed to ship your order immediately. Please bear in mind that depending on the bank, the transfer may take from 2 to 4 business days for completion. Any applicable transfer fees are subject to your bank.
Important: for us to confirm payment with no delay, the ORDER NUMBER that we provide you must be included in the reference or concept section of the confirmation of the transfer. Please do not use the invoice number.
With payment via bank transfer, you will have 10 days to make any returns, no questions asked. Once your return has been confirmed, we will return the amount of the purchase or item to the same account from which the transfer was made.