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Secure payment of your online reservation

VISA and MasterCard have developed a system for making secure online purchases. The secure e-commerce payment system requires the issuer of the card (bank, savings bank, or other entity) to identify the cardholder before authorizing payment via Internet.

is registered with this security protocol and hence, once all products to be purchased have been selected and all other subsequent data has been introduced relevant to said purchase, a window that connects to the banking entity opens and requests identification.

Your debit or credit card's data and your password are protected by the security system (via SSL protocol with https connection) from the moment of their entry and shall at no time be provided to our company.

Once the bank has verified identification, will receive confirmation that the cardholder has completed the transaction satisfactorily and will complete the order. If card identification is not correctly completed, the banking entity informs of this fact and the order is cancelled with no charges whatsoever made to your card.

What is 3-D Secure?

3-D Secure is a security service that protects against the unauthorized use of your MasterCard or VISA. It is a simple system given that there is no need to obtain a new debit or credit card, nor download any additional computer applications, nor pay any additional fees whatsoever. “MasterCard SecureCode” or “Verified by VISA” execute additional steps for authentication so as to protect your account from unauthorized Internet users. If you wish to learn more regarding the 3-D Secure payment system, click on MasterCard SecureCode or Verified by VISA.

Payment via PayPal

Payment may also be made via PayPal. To be redirected to PayPal upon completion of your order, you must simply select PayPal as the form of payment.

If you are a PayPal customer, you can confirm payment by introducing your user data on the PayPal website. If you are a new user, you may begin your session as a guest or open a PayPal account to complete payment.

Your order will be shipped once payment has been received. Normally, payments via PayPal are completed within minutes.

If payment is made via PayPal, you will always receive confirmation of your order. Bear in mind that errors can occur when processing your order on PayPal's website.

If you should wish to return any items, the amount will be returned to your PayPal account. You will then be able to decide if you wish to use this credit directly through PayPal or if you prefer to have it transferred back to your bank account. These options can be managed via your PayPal account.

Payment via bank transfer

If you choose this method of payment, once the order is completed you will receive a confirmation e-mail with our bank account information. If this does not occur, please check your spam filters or call our Customer Service department free of charge.

Once your order is completed, we will hold those items included in your order for a period of 10 days, and once payment is received, we will proceed to ship your order immediately. Please bear in mind that depending on the bank, the transfer may take from 2 to 4 business days for completion. Any applicable transfer fees are subject to your bank.

Important: for us to confirm payment with no delay, the ORDER NUMBER that we provide you must be included in the reference or concept section of the confirmation of the transfer. Please do not use the invoice number.

With payment via bank transfer, you will have 10 days to make any returns, no questions asked. Once your return has been confirmed, we will return the amount of the purchase or item to the same account from which the transfer was made.

In order to comply with Article 10 of Law 34/2002 on Services of the Information Society and Electronic Commerce, we inform the users of our data:

Company Name: La Palma Fornells S.L.

Company Addressl: Plaça s'Algaret, 3, 07748 - Fornells (Menorca, Illes Balears)

Tax Identification Number​: B07480387

Telephone​: 971376634

E-Mail: reservas@hostallapalma.com

Website: https://www.hostallapalma.com

Purpose of the Contract

La Palma Fornells S.L. (hereinafter the Provider),as a responsible entity for the website, provides this document to the Users, which regulates the use of the website https://www.hostallapalma.com, by which we intend to comply with the obligations set forth in the Law 34/2002 for Information Society and Electronic Commerce Services (LSSICE or LSSI), as well as informing all Users about the conditions of use of the website.

Through the Web, La Palma Fornells S.L. provides users with access to and use of different services and content made available through the web.

Any person accessing this website assumes the role of User (hereinafter, the User), which consequently implies full and unreserved acceptance of each and every one of the provisions included in this legal notice, as well as any other legal provisions that are of application.

As a User, you have to carefully read this Legal Notice for all and any of the occasions that you access the web, as there may be modifications, being that the provider reserves the right to modify any type of information that may appear on the web without having to pre-warn or to inform users of these obligations, being only enough the mere publication on the website of the Provider.

Conditions of access and use of the web

Free access and use of the web

The provision of services by​ La Palma Fornells S.L. is free for all Users. However, some of the services rendered by the provider through the Web are subject to payment of a specific price through the general contract of conditions.

User registration

In general, the rendering of the Services does not require prior subscription or registration of Users. Even so,​ La Palma Fornells S.L. conditions the use of some of the services only if the User has previously filled out the corresponding User registration form. Such registration shall be completed in the manner that is expressly indicated in the service section itself.

Accuracy and truthfulness of the information

All the information provided by the User must be accurate and truthful. For these purposes, the User guarantees the authenticity of the data provided through the forms for the subscription of the Services. The User is responsible to keep all the information provided to​ La Palma Fornells S.L. permanently updated in a way that it reflects, at all times, their actual situation. In any case, the User will be solely responsible for false or inaccurate statements provided by them, as well as for the damages that may be caused to the provider or third parties as a consequence.

Minors

For the use of the services, minors must always obtain previous consent of their parents, guardians or legal representatives, who are ultimately responsible for all acts performed by such minors under their care. They are also responsible for determining the specific contents to which minors access, that is, in the event a minor access unsuitable content via the Internet, they will have to establish mechanisms in their computers, in particular computer programs, filters and blocks, which are intended to limit the available contents and, in spite that they are not infallible, they are of special utility to control and to restrict the materials to which minors can be exposed.

Obligation to make a correct use of the Web

The User agrees to use the Website in compliance with the Law and this Legal Notice, as well as in accordance to morality and good customs. For this purpose, the User shall refrain from using the page for purposes that are unlawful or prohibited, and / or injurious to the rights and interests of third parties, and / or that in any way may damage, disable, overburden, deteriorate or prevent the normal use of computer equipment or documents, files and all kinds of content stored on any computer equipment of the provider.

As a particular indication but not limited thereto, the User undertakes not to transmit, disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound or image files, photographs, recordings, software and, in general, any kind of material that:

Exclusion of guarantees and liability

The Provider is exempt from any and all liabilities arising from the information published on our website, provided that this information has been manipulated or introduced by a third party.

This website has been revised and tested to work properly. In principle, its correct operation can be guaranteed 365 days a year, 24 hours a day. However, the Provider does not rule out the possibility that there may be certain programming errors, or that there are causes of force majeure, natural disasters, strikes, or similar circumstances that could make it impossible to access the website.

La Palma Fornells S.L. does not grant any guarantee and is not liable, in any case, for any and all damages of any kind that may arise from the lack of availability, maintenance and effective operation of the website or its services and contents; of the existence of viruses, malicious programs or harmful contents; of the illicit, negligent, fraudulent use or contrary to this Legal Notice and conditions of use; or the lack of legality, quality, reliability, usefulness and availability of the services provided by third parties and motions available to users on the website.

The provider is not liable under any circumstances for any and all damages that may arise from the illegal or improper use of this website.

Cookies

The provider's website may use cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the proper functioning and visualization of the Website. The cookies that are used have, in any case, a temporary nature, with the sole purpose of making navigation more efficient, and they are to disappear once the user's session ends.

Under no circumstances the cookies will be used to collect personal information. For more information, see our Cookies Policy.

Links

From the website, you may be redirected to third-party content. Since it is not always possible to control the content entered by third parties, La Palma Fornells S.L. does not assume any liability regarding these contents. In any case, the Provider states to undertake the immediate withdrawal of any content that may contravene national or international laws, morality or public order, also proceeding to the immediate withdrawal of the redirection to these websites, as well as informing the competent authorities of the content in question.

The Provider is not responsible for the information and stored content that may be included but not limited to forums, chats, blog generators, comments, social networks or any other means that allow third parties to independently publish content of the website of the provider. However, and in compliance with the provisions of art. 11 and 16 of the LSSICE (Information Society and Electronic Commerce Law in Spain), the Provider undertakes to be available for all users, authorities and security forces, as to actively collaborate in the withdrawal or, when necessary, the blocking of all content that may affect or contravene the national, or international laws, rights of third parties or for the purposes of morality and public order. In the event that the user considers that there may be some content that could be susceptible to this classification, they shall notify the administrator of the website immediately.

Personal data protection

The provider is deeply committed to compliance with personal data protection regulations and guarantees full compliance with the obligations set forth in said regulations, which also includes the implementation of the established security measures in both the European Data Protection Regulation and the Spanish regulations on data protection. For more information, see our Privacy Policy.

Intellectual and industrial property

The website, including but not limited to the programming, editing, compilation and other elements necessary for its operation, the designs, logos, texts, photographs and / or graphics are all property of the Provider or, if necessary, its use is based upon a license agreement or express authorization from behalf of the owner(s). All the contents of the website are duly protected by the rules of intellectual and industrial property.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, distribution and public communication require prior written authorization from the Provider. Any use that is not previously authorized by the Provider will be considered a serious breach of the intellectual or industrial property rights of the owner(s).

The designs, logos, texts and / or graphics that are unrelated to the provider and that may appear on the website, are property of their respective owners, being themselves responsible for any possible dispute that may occur in their regard. In any case, the Provider has express and prior authorization from such owners.

The Provider acknowledges, in favor of the owners, their corresponding industrial and intellectual property rights, by which their mentioning or appearance on the website, does not imply the existence of any rights or any liability of the Provider on them, as well as endorsement, sponsorship or recommendation by the same.

To make any kind of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you may communicate with the Provider through the contact email above.

Applicable law and jurisdiction

For the resolution of disputes or issues related to this website or the activities that are developed therein, they shall be governed by the laws applicable in Spain, to which the parties expressly submit, being the Courts of La Palma Fornells S.L. as the competent entities that shall resolve all disputes that derive or are related to the use performed by such parties.

In accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (RGPD), Organic Law 3/2018 of December 5 (LOPDGDD) and other current legal regulations regarding the protection of personal data, We inform you that the personal data provided will be processed by LA PALMA FORNELLS SL ., with address at PLAZA S’ALGARET - FORNELLS - MENORCA, (BALEARES) (Responsible for Treatment).

The data provided will be treated with the sole purpose of involving the interested party in the personnel selection processes currently open or for future processes in which the candidate may fit, and cannot be used for other purposes. In the event of any modification to your data, please notify us in writing as soon as possible, in order to keep the data duly updated. They will not be communicated to third parties, except by legal obligation.

The data will be kept for a maximum period of three months, after which they will be deleted, guaranteeing total respect for confidentiality both in the treatment and in its subsequent destruction.

Likewise, we inform you that you have the right to request access, rectification, portability and deletion of your data and the limitation and opposition to its treatment by contacting PLAZA S'ALGARET - FORNELLS - MENORCA, (BALEARES), (Baleares) or by sending a email to RESERVAS@HOSTALLAPALMA.COM, indicating the type of right you want to exercise and accompanying your request with a copy of your ID or similar document in law. If you consider that the processing of personal data does not comply with current regulations, you also have the right to file a claim with the Control Authority (www.aepd.es).